Shipping of your order
The order is generally sent within 2 days of receipt of payment and are shipped via couriers specialized in furniture shipment, with tracking and telephone notification. We will provide you a link to track your package online.
The delivery times declared must be interpreted as predictions based on the statistics of previous orders for the same type of product: in most cases times they vary between 7/8 days. Cases of extraordinary delays Alfa Sofa undertakes to fulfill the delivery of the goods within 15 days from the term agreed with the Customer: after such term the Customer has the right to withdraw from the contract without penalty and Alfa Sofa will reimburse the amount previously paid by the Customer (for orders including several non-complementary products or belonging to different collections, the Customer may withdraw from the purchase of only products that are subject to delay).
Alfa Sofa operates constantly in order to respect the punctuality of the times indicated, trying to anticipate them; we invite you to check the product sheets and possibly contact the Customer Service department before the purchase if the Delivery Times are decisive for the purchase decision.
Standard Shipping service is to be intended with delivery to street level (on the ground floor, at the point closest to the entrance of your home unavailable to the vehicle used for delivery) and the customer must cooperate with the driver to download the necks from the side of the truck, sometimes making other people available depending on the size and weight of the item purchased.
The big news of Alfa Sofa is the delivery service to the floor. The delivery to the floor has an additional cost, and it is the customer's responsibility to verify the size of the packages to be received. The shipping rates on the floor vary depending on the item ordered, starting from a minimum of € 6.00 (price per floor) to a maximum of € 12.00 (price per floor), for the most bulky items
Shipping costs include handling and packaging charges and postal charges. Operating costs are fixed, while transport costs vary depending on the total weight of the shipment. We advise you to group your items in one order. We can not group two separate orders separately, so shipping costs will be charged for each one.
The boxes are adequately large and your articles are well protected.
Alfa Sofa reserves the right to open some packages to carry out random checks by photographing the products and is legally responsible for the goods until delivery.