Terms and conditions of sale
1 - BUY ON ALFA SOFA
The products purchased on Alfa Sofa are sold directly by Alfa Sofa Srl, regularly registered with the Naples Register of Companies with VAT No. 08940471215. The registered office of Alfa Sofa Srl is in Via Onorevole Francesco Napolitano 185 Nola (NA) Cap 80035.
The prices indicated in the Estimate are in Euros and are normally inclusive of VAT; the same Total shown in the Estimate is summarized in the order form that the Customer must confirm for the conclusion of the contract. It is not the purpose of this page to represent all company procedures for customer service: we advise you to read other pages such as: About Us, Payments, Shipping.
2 - PURCHASE PROCEDURE
1. To complete the purchase contract on www.alfasofa.it it is necessary to fill in the alfasofa electronic order form.
2. The contract is concluded when Alfa Sofa receives the correctly completed Order Form and the relevant payment. With the Order forwarded by telephone by an operator in the name and on behalf of the Customer, the contract is considered concluded upon receipt of the relevant payment; the Customer is required to carefully check any information contained in the Order Confirmation.
3. In the very rare circumstance in which a product chosen by the purchaser is no longer available at the time the order form is sent, Alfa Sofa will be responsible for repaying what has already been anticipated.
4. With the electronic transmission of the order form, the buyer undertakes to observe all the General Conditions of Sale on this page.
The on-line sales contract between the Customer and the Supplier is concluded in Italy and governed by Italian law.
6. If you do not agree with some of the terms in the General Conditions of Sale, please do not submit the order and contact the Alfa Sofa staff for any clarification.
3 - CHANGES TO THE ORDER
Any changes to orders placed are guaranteed until the items purchased are put into production; production takes place immediately after payment. Subsequent requests for changes to the order relating to the products or shipping method are intended exclusively as exceptions and must therefore be authorized on the basis of the progress of the order.
The billing data entered during the order can only be changed until the invoice is issued; it is possible to change the shipping address only for orders paid by bank transfer for which no more than 15 days have elapsed since the order was sent (in such cases it is not sufficient to modify the data within your account but it is necessary send an email to Customer Service indicating the new shipping address).
The earned credits have no expiry but are linked to the "good" conclusion and the amount of the order that generated them. Total or partial refunds will be made with the same type of payment chosen when ordering (Bank Transfer)).
The currency used for repayment will always be the euro, even in the case of transactions in different currencies; the sum received from Alfa Sofa s.r.l. will be re-credited to net of bank charges.
4 - SHIPPING AND DELIVERIES
To start the delivery procedure Alfa Sofa requires the availability to receive the supply: if the availability date is not respected, any costs of storage and / or redelivery will be charged to the customer. The Customer is obliged to authorize the shipment within 30 days of receiving the notification of availability in stock.
The delivery of the supply is initiated only when the order is settled and carried out by couriers specialized in the shipment of furniture and furnishings with telephone notice; the Standard Shipping service is to be intended with delivery to street level (on the ground floor, at the point closest to the entrance of your home unavailable to the vehicle used for delivery) and the customer must cooperate with the driver to download the necks from the side of the truck, sometimes making other people available depending on the size and weight of the item purchased.
Alfa Sofa reserves the right to open some packages to carry out random checks by photographing the products and is legally responsible for the goods until delivery.
Further details on the Shipping page.
5 - SHIPPING COSTS
The Delivery Services Box form contained in the Estimate page indicates the shipping cost; Standard shipping means the shipment to the street level. The delivery to the floor has an additional cost, and it is the customer's responsibility to verify the size of the packages to be received.
6 - DELIVERY TIMES
The delivery times declared must be interpreted as predictions based on the statistics of previous orders for the same type of product: in most cases times vary between 7/8 days. Cases of extraordinary delays Alfa Sofa undertakes to fulfill the delivery of the goods within 15 days from the term agreed with the Customer: after such term the Customer has the right to withdraw from the contract without penalty and Alfa Sofa will reimburse the amount previously paid by the Customer (for orders including several non-complementary products or belonging to different collections, the Customer may withdraw from the purchase of only products that are subject to delay).
Alfa Sofa Customer Service regularly updates the customer on the progress of the order: if before the expiration of the 15 days of the first supplementary term the properly informed Customer consciously decides to wait for the delivery of the products, he can not withdraw from the contract within an additional period another 15 days.
Alfa Sofa operates constantly in order to respect the punctuality of the times indicated, trying to anticipate them; we invite you to check the product sheets and the Shipping page for information on average delivery times and possibly contact the Customer Service department before the purchase if the Delivery Times are decisive for the purchase decision.
Finally, we specify that the production and deliveries planned in the periods prior to Christmas or summer holidays could suffer substantial delays related to the contingency of the period (even a slight unexpected delay before a closing period such as Christmas holidays or the closing of August it can cause the postponement of the delivery at the reopening of January and September).
7 - EVENTUAL NOT AVAILABILITY
Alfa Sofa works daily to keep its online catalog up-to-date, however it is possible that the collections we offer or a certain option are no longer available. In the case of supplies made up of several products, any non-availability of an article or more is a prerequisite for reimbursement of the amount paid for the portion relating to the article not available; obviously it is considered by chance in case the possible complementarity between the single articles.
8 - LIMITS OF USE
Alfa Sofa staff constantly works to update the information presented. At the same time the enormous amount of contents developed makes possible the existence of possible inaccuracies. It is our daily responsibility to work for increasing accuracy and degree of detail, but it is also the responsibility of the customer to make sure that the details are essential to the satisfaction and necessary to proceed with the purchase: as a non-exhaustive example the case purchase of goods to complete products or collections already in possession (where the customer is required to verify the matching and color compatibility), goods with measures just below the available space (where the customer is required to contact us for a dimensional check of the product and possibly a consultancy on the criteria for taking measures in the environment), or even the rare case of any Product Cards that should report discrepant information at different points of the card (the Customer is required to read the whole Product Sheet); in the case of Product Cards that offer a "digital sample" (ie images of the finishes and colors samples) the Customer is required to observe the Samples carefully to evaluate how a certain "definition" in the Product Sheet regarding the materials is translated into terms aesthetics in the Digital Samples and therefore in reality. Recall that color and texture of natural materials (wood, leather, stone, ...) depend on the natural variability of processes and factors that lead to the formation of the material itself.
During the process of verifying production order confirmations, in the days following the order on the portal, the Alfa Sofa staff checks the correctness of the prices of the products. If, due to rare inconveniences, the indicated price is lower than the correct selling price, Alfa Sofa reserves the right to accept the difference or contact the Customer to check if he still wishes to purchase the product at the correct price (otherwise Order can not be accepted and any amounts paid will obviously be returned). If the price indicated is higher than the correct price, Alfa Sofa will report it to the customer, crediting amounts already paid.
9 - RIGHT OF WITHDRAWAL
The consumer has the right to withdraw from any remote contract, without any penalty and without specifying the reason, within 14 days from the day of delivery at the address specified in the order, exclusively with original packaging and related delivery costs . The consumer can not exercise the right of withdrawal "for non-prefabricated goods produced on the basis of an individual consumer choice or decision" (Directive 2011/83 / EU of the European Parliament) and "tailor-made or clearly personalized goods" (art 59 D.Lgs 21/2014): due to the high level of customization that characterizes our collections, and for the production processes mainly on the orders of our suppliers, the right of withdrawal is not applicable to the vast majority of our catalog products, for more information on this matter, contact Customer Service before purchasing or in any case before putting into production.
For more information you can view the page of the Right of Withdrawal on the site.
10 - EVENTUAL PROBLEMS AFTER THE DELIVERY
This point illustrates how to assist the Customer in the days immediately following the Delivery: the procedures described herein do not in any way limit the Warranty Rights recognized to the Consumer by the Consumer Code (and explained in point 11), but only to create a base common to offer each customer the best possible assistance. In case of any disputes the Consumer can use the EU Odr Consumers platform. In the interest of the Customer, should any type of problem related to the products supplied be found, the Customer Service is constantly working to correctly assign responsibility to the various actors in the supply chain that leads from the production of the good in the factory to the actual use of the goods by of the consumer; these "actors" are the producer of the good, Alfa Sofa Srl in quality of seller, the carrier appointed by Alfa Sofa (and of which Alfa Sofa Srl is possibly responsible for claiming insurance for transport damage), and the customer who receives the supply, performs the movement on the floor.
At the time of delivery of the delivery at the delivery address, during assembly, and in the moments immediately following the completion of the assembly itself, the Customer is obliged to follow at every stage the Procedure for Receiving and Verifying Products: in this way the Customer can receive from our Customer Service the best possible assistance and be fully protected, either from production defects or transport damage (both "not frequent" but certainly "not impossible" cases).
If a Customer does not follow the points indicated in the Procedure, it is possible to ascertain the impossibility of assigning a specific responsibility of the "actors" referred to above regarding the problem encountered. In some cases, it may therefore be necessary to proceed with the Client's involvement in any replacement costs; in these cases, Alfa Sofa still works for customer satisfaction but reserves a specific assessment from case to case. In practice, this procedure is to confirm to Alfa Sofa Customer Service that any problems encountered were not caused by the Customer himself (or by persons delegated by him): every procedure here expressed serves to effectively protect our customers.
Any replacement of defective or damaged parts during transport requires just shorter or even the same production times, since they are almost always custom-made products and follows the same delivery methods indicated in the order. The replacement practice is initiated upon receipt of photographic documentation produced by the Customer, which must be received in the immediate period following delivery.
Alfa Sofa nevertheless works with the utmost speed in order to reduce waiting times. In the event of replacement of a product Alfa Sofa shall inform the Customer of any replacement of the parts to be replaced: in case of failure to request the return, it is the Customer's responsibility to dispose of the parts in question; in the event that the return is organized, it is the responsibility of the Customer to properly pack the parts in their original packaging to avoid damage (in this case Alfa Sofa will provide via email the labels to be printed and affixed to each individual package to be returned).
11 - WARRANTY
The products are accompanied by a regular sales invoice valid for the 24-month warranty on conformity defects, provided by Alfa Sofa Srl in accordance with the Consumer Code; for purchases billed to people with VAT and companies the guarantee is 12 months. The products must be used correctly in accordance with their intended use and maintenance: the packaging must always contain a product card with indications in this regard, but in the absence of this card is the responsibility of the customer to contact our Customer Service.
Alfa Sofa Srl works to act with the utmost speed: at the same time we refer to the production and management timing of our suppliers. In case of replacement or repair of a product it is the responsibility of the Customer to properly pack the returned parts to avoid damages and to bear the shipping costs for the return of the product; the repair costs (materials and labor) and the costs of reshipment to the Customer are the responsibility of Alfa Sofa Srl.
Some advertising initiatives on the market offer unrealistic guarantee times that generate higher expectations in the consumer compared to the potential of certain products: instead we consider the traditional concept of guarantee that is expressed in a real consumer protection, on collections designed and produced for enjoy an average life significantly longer than the terms of the guarantee.
12 - PERSONAL DATA TREATMENT
It is an information note for the processing of personal data that is provided pursuant to art. 13 Legislative Decree 196/03 (hereinafter the Privacy Code) for users of our site. The information is not valid for other websites that may be consulted through our links, for which Alfa Sofa Srl is in no way responsible. The Owner of the processing of personal data relating to identified or identifiable persons processed following the consultation of our site, is Alfa Sofa Srl located in Nola. The treatments connected to the web services of this site take place at Alfa Sofa Srl and the contents are edited by Alfa Sofa Srl employees.
No data deriving from the web service is communicated or disclosed to third parties. The personal data provided by users who request service are used only to perform the service or provision requested and are not disclosed to third parties unless the communication is required by law or is strictly necessary for the fulfillment of the requests.
For more information visit the Personal Data Treatment page.
13 - INFORMATION ON COOKIES
The website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page. Cookies can not be used to run programs or provide viruses to your computer. Cookies are assigned exclusively to you, and can only be read by a web server in the domain that issued the cookie.
One of the main purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to inform the web server that you have returned to a specific page. For example, if you personalize site pages, or register with the site or additional services, a cookie helps you to retrieve your specific information on subsequent visits. This simplifies the process of registering your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features of https://alfasofa.gb/ that you customized.
You can read our cookies policy here.