Shipping & Returns
THE SHIPPING OF YOUR ORDER
The order is usually sent within 2 days from the receipt of payment and are shipped via couriers specialized in the shipment of furniture and furnishings.
The delivery times declared must be interpreted as forecasts based on the statistics of previous orders for the same type of product: in most cases the times vary between 7-10 business days . Cases of extraordinary delays Alfa Sofa undertakes to deliver the goods within 15 days from the deadline agreed with the Customer: after this deadline, the Customer has the right to withdraw from the contract without any penalty and Alfa Sofa will re-credit the amount previously paid by the Customer (for orders including several products that are not complementary to each other or belonging to different collections, the Customer can withdraw from the purchase only of products that are delayed).
THE DELIVERY OF THE GOODS TAKES PLACE FROM MONDAY TO FRIDAY.
Alfa Sofa works constantly in order to respect the punctuality of the times indicated, even trying to anticipate them; please check the product data sheets and contact the Customer care (Tel. + 39 333 7870350 , email firstname.lastname@example.org ) before the purchase if the Delivery Times are decisive for the purchase decision.
The service of standard delivery is to be intended with delivery to street level (on the ground floor, at the point closest to the entrance of your home that can be reached by the vehicle used for delivery) and the Customer must collaborate with the driver to unload the packages from the side of the truck, sometimes making other people available depending on the size and weight of the purchased item.
The big news of Alfa Sofa is the service of shipping to the floor . If you choose the option floor delivery you will receive the products at your doorstep. Delivery to the floor has a additional cost , and it is the customer's responsibility to check the dimensions of the packages to be received. The rates of shipment to the floor vary depending on the item ordered and the floor where the delivery will take place.
Before proceeding with the order, please check the list of disadvantaged municipalities. Shipping costs for these locations will vary slightly. The disadvantaged municipalities are the following: ISOLABELLA (PIEDMONT), ISLAND PALMARINA (LIGURIA), CA' SAVIO (VENETO), MALAMOCCO (VENETO), PELLESTRINA (VENETO), ALBERTONI (VENETO), VENICE MURANO (VENETO), GIUDECCA (VENETO), VILLAGE SAN MARCO (VENETO) , SANT'ELENA (VENETO), GIGLIO ISOLA (TOSCANA), GIANNUTRI (TOSCANA), CAVO (TOSCANA), CAVOLI (TOSCANA), GORGONA ISLAND (TOSCANA), POMONTE (TOSCANA), POGGIO, SAN PIETRO IN CAMPO, SANT'ILARIO , CAPOLIVERI, CAPRAIA ISLAND, MARCIANA MARINA, CAMPO NEL ELBA, PIANOSA, PORTO AZZURRO, MAGAZZINI, SAN GIOVANNI, RIO MARINA, RIO NEL ELBA, PONZA, VENTOTENE, TREMITI ISLANDS, LAMPEDUSA, ACQUACALDA, CALASETTA, CARLOFORTE, SANT ANTIOCO, CAPRERA, ISLAND ASINARA, LAZZARETTO, BARANO ISCHIA, ISCHIA, MARINA GRANDE CAPRI, PANZA, ANACAPRI, CASAMICCIOLA, LACCO AMENO, PROCIDA.
Shipping charges include handling and packing charges and postage. The management costs are fixed, while the transport costs vary according to the total weight of the shipment. We advise you to group your items in one order. It is not possible for us to group two distinct orders placed separately, therefore the shipping costs will be charged for each of them.
The boxes are suitably large in size and your items are well protected.
Alfa Sofa reserves the right to open some packages to carry out random checks, possibly photographing the products and is legally responsible for the goods until delivery.